Whether it's about your account, payments, bonuses, betting, or security — find your answers right here. Can't find what you're looking for? Reach out to our support team.
Opening an account at hm7 requires three things: an active Bangladeshi mobile number, your full name as it appears on your NID, and a strong password. You will also need to provide your date of birth, as you must be 18 or older to register.
No. Under hm7's rules, each person is allowed only one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and the balance may be forfeited.
If you're having trouble with an existing account, contact support — there's no need to create a new one.
On the login page, click the "Forgot Password?" link. Enter your mobile number and you'll receive an OTP. Use the OTP to set a new password. The entire process takes just 2–3 minutes.
Go to Login PageKYC is not required for standard betting and casino play at hm7. However, for large withdrawals (generally over ৳50,000), you may be asked to submit a copy of your NID or passport.
To close your account, contact support. For a temporary break, you can use the "Cooling-Off" or "Self-Exclusion" option. If you're closing permanently, make sure to withdraw your balance first.
View Responsible GamingFor security reasons, your name and mobile number cannot be changed on your own. Please contact support with valid proof to request changes. Your email address, however, can be updated directly in your profile settings.
Yes. After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. During this time, you can still log in using the OTP method. The account unlocks automatically after 30 minutes.
No. You must be at least 18 years old to open an account at hm7. Accounts found to be underage during KYC verification will be permanently closed.
Responsible GamingEntering a referral code at registration benefits both parties. You'll receive an extra ৳250 bonus, and the person who shared the code gets ৳500. You'll still receive the welcome bonus even without a referral code.
Log in → click the "Deposit" button → select "bKash" → enter the amount → send money to hm7's bKash number → enter the Transaction ID → confirm.
Withdrawals to bKash, Nagad, and Rocket are typically processed within 3–15 minutes. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer due to the verification process.
Minimum deposit: ৳200 for bKash/Nagad, ৳300 for Rocket, and ৳1,000 for bank transfer.
Minimum withdrawal: ৳500 via bKash/Nagad, ৳2,000 via bank transfer. Maximum withdrawal: ৳2,00,000 per day.
Wait 30 minutes first. If it still hasn't arrived, contact us via live chat with your Transaction ID (TrxID). Most issues are resolved within 1–2 hours.
Hm7 does not charge any deposit fees. However, bKash/Nagad may apply their own service charges (typically 1.5%). hm7 charges no withdrawal fees — though wagering requirements must be met before withdrawing bonus funds.
Yes. USDT (TRC20/ERC20), Bitcoin, and Ethereum are all supported. The minimum crypto deposit is $10. Funds are typically credited within 15–60 minutes after blockchain confirmation.
All major banks in Bangladesh are supported — including Dutch Bangla, BRAC, Islami Bank, Eastern Bank, City Bank, and more. Both NPSB and BEFTN transfer methods are accepted.
Mobile banking withdrawals are typically pending for 3–30 minutes. Transactions late at night (12 AM–6 AM) may take slightly longer. If your withdrawal is pending for more than 2 hours, please contact support.
Same as bKash — Log in → Deposit → Select Nagad → Enter amount → Send money to hm7's Nagad number → Copy the Transaction ID → Submit. Minimum ৳200.
For security purposes, you must use a payment method registered in your own name. Payments made from someone else's number may cause verification issues during withdrawal and could result in a temporary account suspension.
A 150% bonus is automatically credited on your first deposit after completing registration. The minimum qualifying deposit is ৳500. The maximum bonus is ৳30,000.
To withdraw bonus funds, you must place a specified amount in bets — this is known as the wagering or turnover requirement. The wagering requirement for hm7's welcome bonus is x5.
A set percentage of your net weekly losses is returned as cashback. It is typically credited to your account every Monday morning for the previous week. VIP members receive a higher cashback rate.
You can opt out of a bonus in your promotion settings before making a deposit. If a bonus has already been added to your account, contact support to have it removed. Please note that any winnings made from that bonus will not be retained upon cancellation.
When a free bet is available, the option will automatically appear on your betting slip. If your free bet wins, you'll receive only the profit — the original stake amount is not included. Be sure to use it before it expires.
Reload bonuses are offered on a weekly basis. VIP members may be eligible for daily reloads. Check the promotions page for current offers.
All PromotionsThe wagering requirement for a welcome bonus must be met within 30 days of it being credited. Free bets typically expire after 7 days. The validity period for each bonus is stated on the promotions page.
You earn VIP points on every bet you place. Points can be redeemed for cashback, free bets, or special rewards. Higher VIP levels earn points at a faster rate.
View RewardsLive betting means placing bets while a match is in progress. Odds update in real time. To place a bet, go to the "Live" tab, select a match, and choose your market. Some markets may be temporarily suspended during over breaks or after a wicket falls.
Hm7 uses Decimal odds. For example, odds of 2.5 mean a ৳100 bet returns ৳250 if you win (including your original stake).
If a match is cancelled or abandoned, your stake is fully refunded. For single bets, the refund is processed immediately. For accumulator bets, the cancelled leg is settled at odds of 1.0 and the remaining selections continue.
Cash Out lets you settle your bet before the match ends. Use it to lock in a profit when things are going well, or to minimize losses when they're not. Head to the "My Bets" section to see the Cash Out option.
Maximum bet limits vary depending on the market and odds. Standard matches allow up to ৳50,000, with higher limits for major international matches. VIP members enjoy increased limits.
Hm7 features live games from Evolution, Pragmatic Play, and NetEnt — including Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, Andar Bahar, Crazy Time, and much more.
View PlatformAdd multiple matches to your bet slip and an accumulator will be created automatically. All odds are multiplied together to give a combined total. You must win every leg — losing just one means losing the entire bet.
Free spins in slots can be earned in two ways — by triggering scatter symbols during gameplay, or through bonus offers. hm7 regularly runs promotions with free spin offers.
Bet on 20+ sports including cricket, football, tennis, badminton, kabaddi, basketball, volleyball, and eSports (CS2, Dota 2, LoL). All major leagues are covered — BPL, IPL, PSL, EPL, and more.
View Sports EventsLost bets are generally non-refundable. However, under cashback offers, you may receive a portion of your weekly net losses back. VIP members receive a higher cashback rate.
Yes. hm7 uses 256-bit SSL encryption — the same standard used by the world's leading banks. Your personal information, payment data, and betting history are fully encrypted and will never be sold to third parties.
Read Privacy PolicyGo to Profile → Security Settings → enable "Two-Factor Authentication". Once OTP-based 2FA is active, a verification code will be sent to your mobile every time you log in. Any login from a new device will always require OTP verification.
Change your password immediately and report "Unauthorized Access" to support. Log out of all active sessions. The support team will investigate and, if necessary, temporarily freeze your account.
Urgent SupportHm7 will never ask for your password, OTP, or banking details via SMS or email. If you receive a suspicious message or link, do not click it — report it to support immediately.
No. hm7 never sells your information to third parties. Data may only be shared with verified regulatory authorities when required by law.
Privacy PolicyHm7's Responsible Gaming page offers tools including deposit limits, self-exclusion, and cooling-off options. Type "RG Support" in the chat and our dedicated team will assist you.
Responsible GamingDownload the APK directly from the hm7.bet app page (Android) or get the iOS version from the App Store. Never download from third-party sites — beware of fake apps.
App PageGo to Settings → Security → enable "Unknown Sources" or "Install Unknown Apps". Then tap the APK file to install. Once installation is complete, turn the security setting back off.
The app is faster, uses less data, and sends push notifications. Fingerprint login, live score alerts, and app-exclusive bonuses are available only on the app.
When you open the app for the first time, it will ask permission to send notifications — tap "Allow". You can then go to Settings → Notifications to choose which alerts you want (bet results, deposits, promotions).
When a new update is available on Android, the app will notify you automatically. You can also visit hm7.bet/app to download and install the latest APK — your existing data will be preserved.
Read our FAQ to discover why hm7 is Bangladesh's leading betting platform.
Join hm7 — register in just 2 minutes, claim your 150% bonus, and start betting today.