Privacy & Security

Hm7 Privacy Policy — how we keep your information secure

Your personal information is extremely important to us. hm7 is fully committed to protecting your privacy and maintaining complete transparency in how data is collected and used.

Last Updated: 1 January 2026
Applicable in Bangladesh
Reading time: 8 minutes

Hm7's Privacy Commitment at a Glance

🚫

Your data is never sold

Hm7 does not sell any of your personal information to third parties.

🔐

SSL Encryption

All your information is encrypted and stored using 256-bit SSL.

👁️

Full Transparency

What data is collected and why — everything is clearly stated in this policy.

🗑️

Right to Erasure

You may request deletion of your data at any time.

📱

Minimal Data Collection

Only the data that is strictly necessary is collected — nothing more.

Your Consent Is Required

Your explicit consent is obtained before any sensitive information is used.

How we protect your information

Hm7's data protection practices meet international standards.

🔒
🔒
256-bit SSL Encryption
Every transaction and piece of personal information is protected with the highest level of SSL encryption, meeting banking-grade security standards.
Banking-Grade Security
🛡️
🛡️
Two-Factor Authentication
OTP verification is required every time you log in to hm7. This two-factor security system ensures that only you can access your account.
OTP-Protected
🗄️
🗄️
Secure data servers
Your data is stored in ISO-certified data centers, protected by round-the-clock firewalls and intrusion detection systems.
ISO-Certified
👤
👤
Data Minimisation Policy
hm7 only collects information that is strictly necessary to provide its services. No unnecessary or excessive data is ever requested.
Data minimization
🔄
🔄
Regular Security Audits
An independent team of cybersecurity experts audits hm7's systems every six months. Any vulnerabilities identified are resolved immediately.
Reviewed every 6 months
📋
📋
Full log of data usage
A detailed log is maintained of every login, access, and change made to your account — available for your review at any time.
Full Activity Log
Introduction

This Privacy Policy applies to the hm7.bet website and mobile app. By using hm7, you agree to all terms set out in this policy. For any questions, contact us at support@hm7.bet.

Section 1
📋
What Information We Collect

Hm7 collects certain information to ensure quality service and improve the platform. Below is a detailed breakdown of what data is collected and how.

1.1 Information provided directly at registration
  • Full Name (as per NID or Passport)
  • Date of birth (for age verification)
  • Mobile Number & Email Address
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Payment method details (bKash/Nagad number)
1.2 Automatically Collected Data

Certain information is collected automatically while you use hm7. This is necessary for the site's functionality and security.

Data typeWhy it's collectedRetention Period
IP AddressSecurity & Geo-Restriction90 Days
Device informationService Optimisation1 Year
Browser / OSTechnical support1 Year
Login HistorySuspicious Activity Detection2 Years
Betting ActivityLegal Obligations5 years
Payment TransactionsFinancial Audit7 Years
1.3 Information Received from Third Parties
  • Transaction confirmation data from payment providers (bKash, Nagad)
  • KYC data from identity verification service providers
  • Referral information from affiliate partners
Section 2
⚙️
How We Use Your Data

Hm7 uses your information only for specific, legitimate purposes. If you believe your data has been misused, let us know — we will act immediately.

Account Management

For registration verification, login security, password resets, and completing the KYC process.

Payment Processing

Processing deposits, handling withdrawals, and maintaining transaction history.

Customer service

Resolving issues, handling complaints, and delivering improved support services.

Fraud Prevention

Detecting suspicious activity, preventing money laundering, and securing accounts.

Personalised Offers

Showing relevant bonuses and offers based on your preferences and betting habits.

Service improvement

Analysing user experience to improve the platform.

Marketing Communications

Hm7 may send you promotional SMS or email messages. To opt out, go to your account settings and turn off notification preferences, or contact our support team.

Section 3
🤝
Sharing Data with Third Parties

hm7 never sells your personal information. However, limited information may need to be shared with trusted partners in order to deliver our services.

Partner TypeInformation sharedPurpose
Payment providers (bKash, Nagad)Mobile number, transaction amountPayment Processing
KYC Service ProviderNID number, photoIdentity Verification
Game providers (Evolution, Pragmatic)Player IDGame Services
Cloud storage partnersEncrypted dataSecure Storage
Law Enforcement AuthoritiesAs Required by Legal OrderLegal Obligations
Important

All third-party partners operate under agreements aligned with our privacy policy. They may not use your data for any purpose other than what we have authorised.

Section 4
🛡️
How We Protect Your Data

Hm7 adheres to the highest industry standards for data protection, with security measures in place at both the technical and administrative levels.

4.1 Technical Security
  • All data is stored with 256-bit AES encryption
  • Data transmission via TLS 1.3 protocol
  • All passwords stored with bcrypt hashing
  • Firewall & DDoS protection active
  • Regular Penetration Testing
4.2 Administrative Security
  • Only authorized staff can access user information
  • All staff are trained on data privacy
  • A full log of all data access is maintained
  • Users will be notified within 72 hours of a data breach
In the Event of a Data Breach

In the event of a data breach, hm7 will launch an immediate investigation and notify affected users via SMS and email, along with guidance on the protective steps they should take.

Section 5
🍪
Cookie Policy

Hm7 uses cookies on its website. Cookies are small data files stored in your browser. Learn about the different types of cookies we use below.

Section 6
⚖️
Your Rights

Hm7 grants you the following rights to protect your data. To exercise any of these rights, contact us at support@hm7.bet.

👁️

Right to Access Your Data

You can find out what information hm7 holds about you and request to view it.

✏️

Right to Rectification

You may request that any incorrect or outdated information be updated or corrected.

🗑️

Right to Erasure

You may request deletion of your personal data upon closing your account.

Right to object to processing

You may object to the use of your data for specific purposes.

📦

Data Portability

You may request a download of your data at any time.

⏸️

Right to restrict processing

You may request that the processing of your data be restricted under certain circumstances.

Request Timeframe

Hm7 will respond to any request to exercise the above rights within 30 days. In complex cases, this may extend to a maximum of 90 days — you will be notified in advance if so.

Section 7
📅
Data Retention Period

Hm7 does not retain data beyond what is necessary. Most data is deleted when an account is closed; however, some information may be kept for a specified period to meet legal requirements.

  • Account Information: Deleted 30 days after account closure.
  • Payment records: Retained for up to 7 years in accordance with financial regulations.
  • Betting history: Retained for up to 5 years as required by law.
  • KYC documents: Retained for 5 years after account closure.
  • Support conversations: Retained for up to 2 years.
Section 8
🧒
Children's Privacy

Hm7 is strictly for users aged 18 and above. No data is collected from anyone under the age of 18.

If we become aware that a minor is using hm7, the account will be immediately closed and all collected data will be deleted. If you have any information regarding this, please contact us at support@hm7.bet.

For parents

If you suspect your child is using hm7, please contact us immediately. We will take prompt action.

Section 9
🔄
Changes to the Privacy Policy

Hm7 may update this Privacy Policy from time to time. The following process will be followed whenever changes are made.

  • For major changes, you will be notified by SMS and email at least 30 days in advance.
  • The date of any changes and a brief description will be noted at the top of the page.
  • Previous versions are available in the Help Centre.
  • Continued use of the site after the new policy takes effect will be considered acceptance of the updated terms.
Section 10
📞
Privacy Contact

For any questions, concerns, or data deletion requests regarding this Privacy Policy, please contact our Data Privacy Team directly.

Email

Privacy@hm7.bet

You can typically expect a response within 24 hours

Live Chat

24/7 Bangla Chat Support

Typically responded to within 5 minutes

Related Documents

With this privacy policy, our Terms & Conditions and Responsible Gaming Policy Please read.

Trust Us, Enjoy Safely

Hm7 is committed to protecting your data. Register with confidence and enjoy betting.

Data Secured Your Data Is Never Sold Bangla Support 24/7 Support
বাংলা